> For the complete documentation index, see [llms.txt](https://docs.santacruzsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.santacruzsoftware.com/linkrui/troubleshooting.md).

# Troubleshooting

No thumbnails, place/open/upload assets failed, linkrui not launched - empty panel, assets failed to upload, linkrui missing in Photoshop MacOS

<figure><img src="https://1895738376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2lt9lcavWcRN7izHUMZE%2Fuploads%2Fgit-blob-597a615c8dd4c212525c782a2452ea17ae02f27a%2Fimage%20(2).png?alt=media" alt="" width="355"><figcaption></figcaption></figure>

If the above:point\_up:message shows up when trying to open LUI:

Our code sign certificate is not an EV certificate, so depending on the Windows Defender settings, users might get a warning. It's safe to run.

It should also work to click out of the screen.

Another option that might work depending on \_\_\_\_:

1. Right click on installer <mark style="color:$danger;">`LinkrUI.exe`</mark>
2. Select properties option.
3. Click on checkbox to check **Unblock** at the bottom of Properties.

## Google Workspace

google workspace admin approval - managed domains often block add-on installs. this is a common setup issue. user needs to grant access to LinkrUI.

##

agent's suggestions for troubleshooting...

Add one or two real failure cases:

* browser sign-in window does not open
* server URL is unreachable
* no supported DAMs appear

## Upload New Asset

<figure><img src="https://1895738376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2lt9lcavWcRN7izHUMZE%2Fuploads%2F78mik3grXJVkiY0UAsP7%2Fimage.png?alt=media&amp;token=1b1e422c-406f-4621-b86c-1309a39b847c" alt=""><figcaption></figcaption></figure>

#### Export New Asset

In Express, Figma, and Workspace: sometimes the export could fail and that's nothing to do with LUI. &#x20;

## Smart-Linkr

If you open the LinkrUI panel when you're not in a file, the links dialog will open but nothing will be there.

<figure><img src="https://1895738376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2lt9lcavWcRN7izHUMZE%2Fuploads%2FUJcKtqS1DHk5vwO6ETTL%2FScreenshot%20(17).png?alt=media&amp;token=2a616876-14af-4e1d-a47a-e07c547e00b0" alt=""><figcaption></figcaption></figure>

## Upload New Assets (Adobe)

if it says 'no results were found' when trying to upload an asset under the links dialog:

This is a microsoft word bug when placing multiple assets. it doesn't always let. it also doesn't always allow you to place a single asset. nothing to do with linkrui.

<figure><img src="https://1895738376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2lt9lcavWcRN7izHUMZE%2Fuploads%2FhCOVCXcFcJJPMC1HHYvd%2FScreenshot%20(29).png?alt=media&amp;token=06018c87-ac81-4028-90f4-9fc436b2f82e" alt=""><figcaption></figcaption></figure>


---

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